For ages 21 and above only

Responsible Gambling —
Keep the fun in control

ek3e believes gaming is entertainment — not a burden. Our responsible gambling tools help you set limits, take breaks, and keep playing safely.

Safe and Responsible Gaming

Why responsible gambling matters

Online gaming and betting is an enjoyable leisure activity for millions of people. However, like any form of entertainment, it can get out of control if we are not careful. At ek3e, responsible gambling is a core foundation of our platform. We want every session to be fun, safe, and within your means.

Our responsible gaming policy is built on three core principles: transparency, user control, and proactive protection. We provide tools suited to players at every level so they can manage their own gaming experience.

If you ever feel that gaming is having a negative impact on your life — increasing financial pressure, or taking time away from family or work — use our support tools or contact us directly. ek3e is always here for you.

21+

For those aged 21 and above only

ek3e strictly prohibits participation by anyone under 21. We verify age at registration and may request additional identity documents when needed. Protecting minors is one of our highest priorities.

Our protection tools

ek3e provides players with multiple responsible gaming tools. These can be activated at any time from your account settings.

Deposit Limits

You can set daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be increased before the specified period ends — however, reducing it takes effect immediately.

Session Time Limits

Set how long you want to play in each session in advance. When the time is up, a warning will automatically appear and the session will end automatically.

Time-Out (Break)

Take a break from your account for any period from 24 hours to 30 days. You will not be able to log in until the break period has ended.

Self-Exclusion

If you want to take a long-term break, choose the self-exclusion option. Your account can be fully deactivated for anywhere from 6 months to 5 years, and no promotional messages will be sent during this time.

Gaming History Review

View your complete gaming activity history — how long you played, how much you deposited, and how much you withdrew. Transparent data helps you make informed decisions.

24/7 Support

Our Bengali-language live chat support is always ready for any questions or help related to responsible gaming. We help without judgment.

Signs of a problem

It is important to recognise when gaming is becoming a problem. If any of the signs below apply to you, please seek help.

  • Spending money beyond your budget
  • Placing bigger bets to chase losses
  • Hiding your gambling activity from family or friends
  • Skipping work or studies to play
  • Gaming with borrowed money or using your savings
  • Unable to stop playing or feeling uncomfortable when you try
  • Unable to sleep because you are thinking about gaming

Important Warning

ek3e is an entertainment platform. Gaming should never be considered a source of income. Please keep in mind:

  • Only spend money that you can afford to lose.
  • Do not place large bets in an attempt to recover past losses.
  • Avoid playing when drinking or under emotional stress.
  • If you exceed your gaming limits, withdraw your account balance immediately.

How to self-exclude

Activate self-exclusion on your account in just a few steps.

Log in to your account

Log in to your account on ek3e and click the profile icon at the top right.

Open the Responsible Gambling menu

Go to the "Responsible Gambling" section in your account settings. All protection tools are available there.

Select a duration

Choose your preferred period — 6 months, 1 year, 2 years, or 5 years. The break duration cannot be changed once set.

Confirm

Confirm your decision. Your account will be deactivated immediately and a confirmation email will be sent.

If you have trouble activating self-exclusion, contact us directly via live chat — we will assist you.

Deposit limit details

The table below shows the types of deposit limits and when they take effect.

Limit type Minimum Takes effect Change (decrease) Change (increase)
Daily limit ৳500 Instant Instant After 24 hours
Weekly limit ৳500 Instant Instant After 7 days
Monthly limit ৳500 Instant Instant After 30 days

* Requests to increase a limit may take 24 to 72 hours to verify. This is intentional to prevent impulsive overspending.

Help and support

Do not face gaming problems alone. The ek3e support team and various resources are here for you.

Live Chat

Talk to our support team in Bengali 24 hours a day, 7 days a week. We will handle every responsible gaming question with confidentiality.

Email Support

If live chat is not convenient, send an email to [email protected]. We will respond as quickly as possible.

FAQ Page

Find answers to common questions on our FAQ page. Detailed information about deposit limits, self-exclusion, and account management is available there.

Frequently asked questions

Answers to the most commonly asked questions about responsible gambling.

No, self-exclusion is not permanent. You can choose a period ranging from 6 months to 5 years. After the selected period ends, you will need to contact the support team via live chat to reactivate your account — it does not reactivate automatically.

Yes, a deposit limit only controls the amount you can deposit. You can withdraw any funds in your account at any time. The minimum withdrawal amount is ৳500. Withdrawals are typically processed within 10 to 45 minutes.

A time-out is a short-term break — from 24 hours up to 30 days. It is meant for a temporary rest. Self-exclusion is a long-term tool — from 6 months up to 5 years. During self-exclusion you will not receive any promotional emails and login will be blocked by any means.

If a family member or friend is struggling with a gaming problem, reach out to us via live chat together with them. Our responsible gaming team will provide confidential guidance. We can also assist with activating self-exclusion on their account.

No. ek3e strictly allows only those aged 21 and above. Age is verified at registration and additional identity documents may be requested in suspicious cases. If an underage account is identified, it is immediately closed and any deposited funds are returned.

The "Gaming History" section in your account settings shows full details of all transactions and sessions from the past 90 days. To view records beyond that, email [email protected] — we will provide your earlier records.

Play safe, play happy

Play responsibly and enjoy the best entertainment ek3e has to offer. Visit our FAQ to learn more or start playing right away.

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