ek3e Terms and Conditions

User Eligibility Requirements

To use the ek3e platform, all of the following conditions must be met:

• You must be at least 21 years of age. This platform is operated for users aged 21 and above only.
• You must not be a resident of any country or region where online gaming is prohibited by law.
• You must use this platform voluntarily and under your own full legal capacity.
• You must be in good mental health and free from any addiction issues before creating an account.
• Each person may hold a maximum of one account. Creating multiple accounts is strictly prohibited.

General Registration Terms

When creating an account on ek3e, you must provide accurate, complete and up-to-date information. If any information provided at registration changes, our support team must be notified without delay.

• The name, date of birth and identity details provided at registration must be true and accurate.
• Only one account per user is permitted — creating multiple accounts from the same person, device or household is prohibited.
• You must keep your password confidential and must not share it with any third party.
• Any unauthorised access to your account must be reported immediately to [email protected].

Identity Verification (KYC)

ek3e conducts identity verification as needed to maintain a safe and transparent environment. Documents may be requested in the following situations:

• Before the first withdrawal request.
• When claiming a bonus or promotion.
• If unusual activity is detected on the account.
• In the event of any security-related concern.

Withdrawals may be temporarily held until the verification process is complete.

Deposit Terms

The following rules apply when depositing funds on the ek3e platform:

• Minimum deposit amount: ৳500 per method.
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Only payment methods registered in your own name may be used.
• Deposits through third parties are strictly prohibited.
• All transactions are completed in Bangladeshi Taka (৳).

Withdrawal Terms

The following rules must be followed when withdrawing funds from ek3e:

• Minimum withdrawal amount: ৳500.
• Standard withdrawal processing time: 10 to 45 minutes.
• Withdrawals may only be made to the same method used for the deposit.
• Wagering requirements must be met before withdrawing bonus funds (see Section 04).
• Withdrawals may be held if identity verification has not been completed.
• Withdrawals may be reviewed in cases of unusual or suspicious activity.

Welcome Bonus

New users will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. The following conditions apply to this bonus:

• A minimum deposit of ৳500 is required to claim the bonus.
• A wagering requirement of 10 times (10x) must be completed before bonus funds can be withdrawn.
• The welcome bonus is available once per account only.
• If the deposited amount is withdrawn after claiming the bonus, the bonus will be cancelled.

Ongoing Promotions and VIP Benefits

ek3e regularly offers various promotional offers. Specific terms apply to each promotion:

• Each promotion or bonus offer may have its own separate terms and restrictions.
• The VIP programme has four tiers: Bronze, Silver, Gold and Platinum.
• Weekly cashback is up to 0.4% at Bronze tier, 0.8% at Silver, 1.1% at Gold and 1.5% at Platinum.
• ek3e reserves the right to modify, suspend or cancel any promotion at any time.
• If evidence of bonus abuse is found, the bonus on the relevant account will be forfeited.

General Game Rules

All games on the ek3e platform are operated by third-party game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, Ezugi). Each game has its own rules and payout structure.

• All game outcomes are governed by an integrated Random Number Generator (RNG), which is completely impartial.
• If a technical fault occurs in any game result, the relevant round may be voided.
• If a connection is lost, the game result will be saved on the server and can be viewed after reconnecting.
• It is your own responsibility to ensure you have sufficient balance when placing bets.

Sports Betting Rules

The following conditions apply to betting on cricket (BPL, IPL, T20, ICC), football, kabaddi and other sports:

• Once a bet is confirmed, it cannot be changed or cancelled unless there is a technical error.
• If an event is cancelled or postponed, the bet will be handled according to the applicable rules.
• In cases involving suspicious results or match-fixing, the relevant bet may come under review.
• Betting limits are set by ek3e and may change at any time.

List of Strictly Prohibited Activities

Any of the following activities are strictly prohibited on the ek3e platform. Violations may result in account closure and forfeiture of balance:

• Creating multiple accounts on behalf of the same person.
• Abusing bonus terms or attempting to circumvent the bonus system.
• Using any software, bot, script or automated tool to operate games.
• Attempting to hack or gain unauthorised access to the platform's systems.
• Using the platform for money laundering or any illegal activity.
• Defrauding or manipulating other users.
• Making deposits or withdrawals using third-party payment methods.
• Providing false or misleading information.

Data Protection and Encryption

ek3e gives the highest priority to protecting users' personal and financial information. Our platform uses SSL encryption technology to keep all data secure.

• All transactions are completed via SSL encryption.
• Personal information is used solely for operating the platform and is not sold to third parties.
• For more details about our privacy practices, please read our Privacy Policy page.
• To keep your account secure, use a strong password and change it regularly.

Account Suspension by ek3e

ek3e reserves the right to suspend or close any account without prior notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspected fraudulent activity or money laundering.
• Failure to cooperate with identity verification.
• Operating multiple accounts.
• Evidence that the account is being used by a minor or an ineligible person.

Account Closure by the User

If you wish to close your account voluntarily, you may submit a written request to [email protected]. Before the account is closed:

• Complete all active bets or games.
• Withdraw any remaining balance (the bonus portion will be cancelled if the bonus conditions have not been met).
• You will need to re-register after the account is closed.

Responsible Gaming Policy

ek3e believes that gaming should be a source of entertainment, not addiction. We are mindful of the wellbeing and welfare of our users.

• Do not bet beyond your financial means. Always set a fixed budget.
• If signs of gaming addiction appear, seek help immediately.
• Contact our support team to set up self-exclusion or betting limits.
• Keep those under 21 years of age away from this platform.

Read our Responsible Gaming page to learn more.

Disclaimer

ek3e bears no liability in the following situations:

• Losses in games or betting caused by internet connection interruptions.
• Losses caused by technical faults in the software of third-party game providers.
• Losses arising from the user's own negligence or violation of these rules.
• Unforeseen natural disasters, server issues, or other force majeure circumstances.
• If the user's password or account information falls into someone else's hands.

ek3e is committed to providing fair, secure, and transparent service at all times. For any issues, contact us via 24/7 live chat or at [email protected].

Right to Modify Terms and Conditions

ek3e reserves the right to partially or fully modify these rules and terms at any time. In the event of changes:

• The updated terms and conditions will be published on the website.
• Registered users will be notified by email or through a notification on the platform.
• Continued use of the platform after any changes will be taken to mean that you have accepted the new terms.
• For significant changes, a minimum of 7 days' advance notice will be given.

Filing a Complaint & Support

If you have any questions or complaints regarding these rules and terms, please contact us:

• 24/7 Live Chat: Direct support in Bengali is available on the platform.
• Email: [email protected]
• All complaints can be submitted in Bengali.

Dispute Resolution Process

If a dispute arises, the following process will be followed:

• First step: A direct resolution will be attempted through the support team.
• ek3e's decision will be considered final, however the user's right to appeal will be preserved.
• If a dispute remains unresolved, it will be settled through mutually agreed legal procedures.
• ek3e retains records of all communications.