ek3e Privacy Policy

ek3e ("we", "our", or "platform") operates a safe and trusted online entertainment platform for users in Bangladesh. This privacy policy ("Policy") explains what types of personal information ek3e collects, the purposes for which it is used, how it is stored, and what your rights are.

By using ek3e's website or services, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

A few important definitions used in this policy:

• "Personal Information" refers to all information that can directly or indirectly identify you, such as your name, email address, phone number, financial information, or IP address.
• "Processing" refers to any operation performed on data, including collection, recording, organization, storage, modification, retrieval, consultation, use, disclosure, or deletion.
• "User" refers to any person who has registered on the ek3e platform or is using the services.
• "Cookie" refers to a small data file stored on your device that a website uses to improve your browsing experience.

This privacy policy should be read together with ek3e's Terms and Conditions and Responsible Gaming Policy.

ek3e collects personal information from various sources. We only collect information that is necessary to provide our services.

2.1 Registration and Account Information

When you create an account at ek3e, we collect the following information:

• Full name and date of birth (for age verification — you must be 21 years of age or older)
• Email address and phone number
• Password (stored in encrypted form — we never store it in plain text)
• Residential address and nationality
• National ID or passport number (for identity verification)

2.2 Financial and Transaction Information

During deposit and withdrawal processes, we collect:

• bKash, Nagad, Rocket, or Upay mobile banking numbers
• Bank account number and branch details (if bank transfer is used)
• Transaction history — deposits, withdrawals, and betting activity
• Visa or Mastercard details (if applicable)

Financial information is fully protected by SSL encryption and processed in compliance with PCI-DSS standards.

2.3 Technical and Usage Information

Information collected automatically while you use ek3e:

• IP address and device identifiers
• Browser type, operating system, and screen resolution
• Pages you visit, session duration, and click data
• Information obtained from cookies and similar tracking technologies
• Information about gaming activity and preferences

2.4 Communication Information

When you contact our support team (via live chat or email), the content and time of that conversation is recorded — for the purpose of improving service quality and resolving disputes.

ek3e uses your personal information for the following lawful purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and VIP benefits
• Recording gaming activity and betting history
• Resolving technical issues and providing support

3.2 Legal Compliance

• Complying with Anti-Money Laundering (AML) and Counter Financing of Terrorism (CFT) regulations
• Completing the KYC (Know Your Customer) process
• Ensuring age verification — only users aged 21 or older may use an account
• Maintaining records of financial transactions

3.3 Security and Fraud Prevention

• Preventing unauthorized access and account hacking
• Detecting and stopping fraudulent transactions
• Taking action against the use of multiple accounts
• Monitoring site security

3.4 Responsible Gaming

By monitoring your gaming behavior, we try to identify gambling problems and provide support when needed. For this purpose, your betting patterns, deposit and withdrawal patterns, and self-exclusion requests are analyzed. For more information, see our Responsible Gaming page.

3.5 Communication and Marketing

• Sending important account-related notifications
• Informing you about new bonuses and promotional offers (only with your permission)
• Sending security alerts and verification codes

ek3e never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with specific technology and service providers who carry out certain functions on our behalf. This includes payment processing (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, and IT security services. These partners are bound by strict confidentiality agreements and may only process information for specified purposes.

4.2 Legal Obligations

In the event of a court order, government directive, or legal obligation, we may be required to provide necessary information to the relevant authorities. In such situations, we will provide only the minimum information required by law.

4.3 Business Transfer

In the event of a merger, acquisition, or sale involving ek3e's business or assets, personal information may be transferred. In such cases, we will notify you in advance and the new authority will be required to maintain the same privacy standards.

4.4 Consent-Based Sharing

Outside the circumstances described above, ek3e will not share any of your personal information with third parties without your explicit consent.

ek3e's website uses cookies and similar technologies to improve your browsing experience and ensure site functionality.

5.1 Types of Cookies

• Essential Cookies: Indispensable for maintaining login sessions, security verification, and core site functionality. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings — such as language preferences and gaming settings.
• Analytical Cookies: Analyze site usage patterns to help improve service quality.
• Security Cookies: Used to detect fraud and prevent unauthorized access.

5.2 Managing Cookies

You can control or delete most cookies through your browser settings. However, please note that disabling essential cookies may disrupt some core site functionality — such as staying logged in or completing payments.

6.1 Retention Period

ek3e stores your information only for as long as necessary. The general policy is:

• Active account information: for the full duration the account remains active
• Financial transaction records after account closure: a minimum of five years as required by legal obligations
• KYC verification documents: for the period required to meet legal requirements
• Log files and technical data: generally 90 days to 12 months

6.2 Security Measures

ek3e applies industry-standard security measures to protect your information:

• 256-bit SSL/TLS encryption — all data transmissions are encrypted
• Secure server infrastructure and regular security audits
• Two-factor authentication (2FA) option
• Database encryption and access controls
• Regular backups and disaster recovery planning
• Staff privacy training and strict access policies

While we make every effort, it is not possible to guarantee 100% security on the internet. In the event of a security breach, we will notify affected users as quickly as possible.

6.3 Data Transfer

Your information is primarily stored on servers in Bangladesh or the Asia-Pacific region. Where international transfer is necessary, appropriate safeguards are ensured.

ek3e places the highest importance on your privacy rights. You have the following rights:

ek3e provides services only to individuals aged 21 and above. We do not knowingly collect personal information from any minor.

Age is verified at the time of registration, and if any account is found to have been created by a minor, that account will be suspended immediately and the associated information will be deleted.

If you believe a minor is using our platform, please notify us at [email protected].

ek3e may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of the page will be changed
• Registered users will be notified by email in the case of significant changes
• In some cases, consent to the new policy may be requested again

If you continue using ek3e services after any changes, you will be considered to have agreed to the updated policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us: